Shipping policy

Effective Date: 2026-02-20

1. Introduction

At Regen Protocol USA, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on regenprotocolusa.com

  • Service name Standard Shipping
  • Price Free USA shipping on most orders. Any order with an exception will have this on the product page and at checkout
  • Delivery time 3 to 9 business days total (handling + transit)
  • Destination United States
  • Coverage All products unless a product page says otherwise
  • Order cut-off time: 2:00 PM MST, Any order made before 2:00 PM MST will be processed the same business day, any order made after 2:00 PM MST will be processed the next business day

Regen Protocol USA is owned and operated by Gigagrowth LLC, EIN: 41-4261255.

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping

Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout.

In limited cases, certain items may require special handling (for example, oversized items or freight delivery). If any additional shipping-related charge or optional delivery service applies, it will be clearly disclosed at checkout before you place your order.

  • Product-Specific Delivery Times

Some items may have different delivery timeframes due to size, weight, or supplier location. In such cases, the estimated delivery time will be clearly shown on the product page.

Applicable taxes may still apply when required by law.

4. Order Handling and Delivery Time

Our total estimated delivery time is 3 to 9 business days from the time you place your order. This total includes handling time and the carrier’s transit time. Business days are Monday through Friday, excluding holidays.

  • Order cutoff time: 2:00 PM MST
  • Handling time: 1 to 2 business days (Mon–Fri)
  • Transit time: 2 to 7 business days (Mon–Fri)

If an item requires additional handling time or ships by freight, the product page will include an estimated timeline and that timeline will control for that product.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

Fulfillment

Some products are fulfilled through our supplier network and may ship directly from partner warehouses. Shipping times may vary depending on product type and delivery location.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@regenprotocolusa.com or call 1-208-684-1686.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Return shipping is the customer's responsibility unless the item is defective, damaged on arrival, or incorrect. In those cases, we will provide a prepaid return shipping label.
  • Refund timing Refunds are processed within 7 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Legal Entity Name: Gigagrowth LLC
  • Store Name: Regen Protocol USA
  • Address: 85 N 900 W, Blackfoot, ID 83221, United States
  • Email: support@regenprotocolusa.com
  • Phone: 1-208-684-1686
  • Service hours MON - FRI 9 AM to 5 PM MST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Regen Protocol USA.